Product support
Use support for access issues, suspected defects, product questions, and customer workspace problems.
Support
Support
Support is the customer route for help with BAIR Platform access, product questions, defects, security concerns, and operational issues.
Security issues
Report suspected account, access, data exposure, or security control issues promptly through support or contact.
Response expectations
Response times should be governed by the customer agreement or pilot arrangement until formal support tiers are published.
Useful detail
Include workspace, page, action attempted, time, browser, screenshots where safe, and expected versus actual behaviour.
Need help?
Use the contact route until a dedicated support mailbox or ticketing flow is published.